Terms & Conditions

Made-to-Stock Products:

Manufactured on a regular basis, typically in stock.

Made-to-Order Products:

Manufactured on a per order basis, therefore products are non-cancelable and not returnable.

Prices:

All prices include packaging and/or crating for domestic transportation.

Taxes:

Illinois residents will be invoiced for the current Illinois Sales Tax. All products picked up at SSCI’s factory by the customer will be invoiced for the current Illinois Sales Tax. All other Federal, State or Municipal taxes now applicable, or which may be imposed upon the sale, possession, or use of the equipment, will be the responsibility of the purchaser.

Merchandise Payment Terms:

Various payment terms are available.

Latest Shipping Date:

The last date of the Shipping Window for SSCI to ship products. This date includes the ‘Manufacturing Lead Time’ required for SSCI to manufacture the products you have purchased after you have satisfied all required Customer Order Requirements.

Shipping Terms:

F.O.B. our factory in Wheeling, Illinois

Shipping Service Payment Terms:

Various payment terms are available.

Order Acceptance:

All proposals are subject to acceptance by SSCI, 275 Twelfth Street, Wheeling, Illinois 60090. Accepted proposals will be acknowledged with a Sales Agreement, and a copy of which is sent to the customer. SSCI will process the Sales Agreement and manufacture the products per the stated Customer Order Requirements, terms and conditions on the Sales Agreement.

Product Return Policy:

No products will be accepted without a Return Authorization Number. SSCI Customer Service Department must be notified via phone, within 10 days of customer's receipt of products, of the customer's intent to return products. For any products being returned, please call our Customer Service department at 1-800-323-7366, ext. 3518 for a Return Authorization Number and shipping instructions. There is a restocking charge for returned products. All freight charges are the customer’s responsibility. NOTE: Made-to-Order products cannot be returned or exchanged.

Returned products must be unused and in the original shipping container in order to be eligible for credit.

Changes To Orders:

SSCI will do its best to accommodate changes you request to your order once it has been processed. Please be advised that changes may extend SSCI’s Shipping Window and increase your costs, depending on when they are requested. Made-to-Order products cannot be cancelled or changed, if engineering and/or manufacturing has started, without additional cost to the customer.

Product Improvement:

We reserve the right to make changes in the design, color or construction of any products we manufacture which are illustrated in our catalog or supplementary brochures without notice. This is done to improve, wherever possible, the aesthetic and structural value of our equipment for our customers.